Payment and delivery

• You can place an order at any time convenient for you;
• Orders are processed daily from 10:00 to 20:00, except on public holidays.
• Orders placed through the online store after 18:00 will be processed the next business day;
• Confirmation of availability of the goods specified in your order, occurs within 24 hours from the moment of registration of the order;
• We send goods to any country in the world, subject to full payment
• Delivery across Ukraine is carried out by the Nova Poshta transport company, to branch;
• Delivery to other countries is carried out by the transport company convenient for the client;
• The goods are sent by Nova Poshta within 1-3 days from the moment of confirmation of the goods by the manager of the online store;

Terms of delivery

• delivery to any branch of the transport company "Nova Poshta"
• address delivery by courier service "Nova Poshta"
• delivery by the transport company "Nova Poshta" outside of Ukraine may contain additional fees determined in the country of receipt (more details on the "Nova Poshta" website)
• when buying goods worth more than 4999 UAH and with full payment of the order online - delivery to the branch of "Nova Poshta" free of charge
• in case of choosing "postpaid" in the branch of "Nova Poshta" - the buyer pays in full for delivery

Payment methods

• Visa, MasterCard bank card
• "Postpaid" in the branch of the carrier "Nova Poshta"
• Payment for promotional goods with a discount - 100% to the account of an individual entrepreneur via the LIQPAY system
• payment of the courier of "New mail" when ordering courier delivery
• cash in BigKroos TM stores

The cost of delivery in Chernivtsi is carried out at the expense of Big Kross, which is a gift for all our customers.

You can refuse the ordered goods:

• Before or after inspection / fitting of the goods in the "Nova Poshta" branch, following the instructions of the "Nova Poshta" post office staff;
• Before or after inspection / fitting of the goods delivered by the courier of "Nova Poshta" to your address, following the instructions of the courier of "Nova Poshta";