Exchange and return of goods

EXCHANGE OF GOODS

In accordance with the current legislation of Ukraine, the buyer has the right to exchange the product for the same product in a different size within the terms stipulated by the Law of Ukraine (today, the term is 14 days from the moment of payment, not including the day of purchase of the product).

If at the time of the exchange, the required size of the product is not available, the buyer will be refunded as in the case of a normal return of the product.

Product exchange is carried out under the following conditions:

• The goods, which the buyer wishes to exchange, must be sent by the Nova Poshta delivery service together with the completed form for exchange / return of the goods, which was received by the buyer together with the order. Orders can be exchanged in whole or in part. If the order was made for several items, the buyer sends only the product that needs to be exchanged and indicate it (them) in the exchange / return form.
• Sending the parcel with goods for exchange is carried out at the expense of the buyer.
• The parcel with the exchange must be sent by the "Nova Poshta" delivery service without post-payment.
• If the product unit has no signs of use, washing, no dirt and damage, received in factory packaging and all tags and labels have been preserved - in this case it is subject to exchange.
• If the product meets the conditions of clause 4 and is subject to exchange, the product will be sent to the buyer in the same way as the order was received. The replacement product is sent within one to seven working days from the moment of receipt of the parcel with the product for exchange.

RETURN OF GOODS

In accordance with the current legislation of Ukraine, the buyer has the right to return the goods, provided for by the Law of Ukraine (today, the term is 14 days from the moment of payment, not including the day of purchase of the goods).

The product is returned under the following conditions:

1. The goods, which the buyer wishes to return, must be sent by the "Nova Poshta" delivery service together with the completed form for the exchange / return of the goods, which was received by the buyer together with the order. The order can be returned in whole or in part. If the order was made for several items, the buyer sends only the product that needs to be returned and indicates it (them) in the exchange / return form.

2. Sending the parcel with the goods for return is carried out at the expense of the buyer.

3. The return parcel must be sent by the "Nova Poshta" delivery service without post-payment.
Importantly! It is prohibited to send returned goods without additional packaging from the transport company.

4. If the product unit has no signs of use, washing, no contamination and damage, received in factory packaging and all tags and labels have been preserved - in this case it is subject to return.
Importantly! The original packaging must be preserved and must not have any damage (stickers of the transport company, tape residues, dirt).

5. In the case of returning the goods, if the goods meet the conditions of clause 4 and are subject to return, the funds will be returned to the buyer in one of the following ways:

- If the order for which the product is returned was paid by the buyer on the website using a bank payment card of any bank - the funds can be returned only to this card, which was used to pay for the order on the website.
Importantly! According to the terms of the LiqPay payment system, the funds upon return will be credited to the buyer's account within 21 days.

- If the order for which the goods are returned was paid for by the buyer upon receipt of the order at the "Nova Poshta" branch, or was paid, upon receipt, to the courier of Nova Poshta - the money can be returned to the buyer to the buyer's bank card (the card must be in the name of the buyer).

The return and exchange of goods of appropriate quality is carried out at the expense of the consumer. The return or exchange of goods of inadequate quality is carried out at the expense of the "BigKross" company

According to the "Law of Ukraine on the Protection of Consumer Rights", underwear (thermal underwear, underwear, swimwear), gloves, socks and down products are included in the list of products of proper quality and are not subject to exchange or return, provided that they are not defective .